Hall & Partners
Job Title: UK Client Director, The Hub
Location: Southwark, London
Hall & Partners is a global brand consulting agency specialising in brand engagement and communications research.
Using a combination of quantitative and qualitative measures, along with advanced marketing analytics, we help brands understand people and build relationships that matter.
We enjoy work that challenges, stretches and grows us. Work that makes us smile and feel proud.
We are the sort of people that are passionate about brands and everything that is going on around us. We are naturally curious, some might say nosey. We love to learn and discover new things.
We make a commitment to everyone that they will receive training every year and there are huge opportunities to progress and develop a successful career path within the company.
The Hub is Hall & Partners' award-winning insight news service and multi-functional digital platform, that transforms the way insights impact our clients' marketing decision-making, in real time
The Hub's Insights News Page and Story Builder empowers our teams and clients to deliver insights as relevant and digestible insight stories. In addition, The Hub integrates and visualises all of a client's time-series data sets, and has a Knowledge Library for storing and sharing files.
We currently have over 80 Hub clients, 43 of which contain interactive data sets, such as Hall & Partners brand and communications tracking, media spend, social media, and sales. Most Hubs are built around delivering Hall and Partners' consultancy services, but we are also selling more standalone Hubs where there is no Hall and Partners data involved.
The Hub team currently consists of five members - The Global Product Owner (Partner), based in the UK, alongside four others all based in the US - a Global Product Manager, US Hub Client Partner, Hub Operations Manager and Hub Operations Executive.
The UK Hub Client Director will sell The Hub to UK clients, champion the product internally within the UK H&P business, and represent the needs of the UK H&P business and client base to The Hub Product Team.
Your main focus is to drive Hub revenue (acquisition and retention), to our existing H&P client base, and new clients. You will achieve this by championing the product internally and meeting prospective and existing clients directly. This will require you to build strong relationships with our account teams across our Consumer, Health, and Open Mind divisions, as well as with clients themselves. You will also feed into the product development roadmap by proactively gathering reactions and intelligence from the UK market about user needs.
You will report into the Global Product Owner, and work very closely with the US Hub Client Partner.
NOTE - Although there will be a lot of client contact, this role is largely internal facing, because for the majority of Hubs, it's the account teams who own the relationship with the client. The Hub is becoming more and more established as the new way of working, but some teams and divisions will present more barriers than others. An absolutely critical part of this role is to break down these barriers by inspiring and supporting the teams on a journey to a new way of working, so that they take their clients with them. Your approach will need to be tailored to each team and division. Some teams will actively seek your help and leadership, and open up meetings with clients easily, while for others you will need to be more proactive.
Current H&P Clients with no Hub
Current Hub Clients
New H&P Clients
Our Hub Ops team are responsible for the technical implementation of each Hub, but you will oversee to ensure that the implementation best meets the needs of the client and account teams
Focus on the top clients to ensure success and retention, and build case studies. Build long-term relationships and make Hub customers successful by understanding their business needs and applying our solutions and expertise
Be an active member of the Hub Team inputting into:
We have around 10 Hub 'Champions' in the UK, whose current role is to be able to do effective demonstrations and launch sessions with clients. You will lead this 'champions' initiative, and make the most of this resource to help you achieve your objectives.
Experience and attributed needed for the role:
What we offer you
Based in the middle of London's lively Southbank, our company is full of vibrant, intelligent and committed people; we place a lot of emphasis on teamwork and collaboration which is reflected in the way we work.
It's hugely important to us that we develop and keep bright people. We want this to be a place where people feel challenged, as well as guided and supported. Everyone has their own career objectives so you always feel like you are moving forward rather than standing still.
We've been told that our culture is unique, it's a difficult thing to put into words but it's all about being challenging yet treating each other with respect. We are naturally curious and we love to learn and discover new things.
We nurture opinions and really respect people who have a point of view and aren't afraid to share their thinking. We work as teams and responsibilities sit with everyone in that team, whatever their job title. A can-do attitude goes a long way in our business and we don't tolerate egos!