• UK Operations Director - Consumer Brand Research Insights

    Job Locations UK-London
    Posted Date 2 months ago(6/19/2019 1:20 PM)
    Job ID
  • Overview

    UK Operations Director – Consumer Brand Research Insights

    Location – London


    Who we are

    Hall and Partners is a strategic brand consultancy, powered by data and insight. We work with some of the world’s biggest brands turning data and research into actionable insight for over 25 years.


    We help brands build relationships that matter.


    We help shape brands through disciplined strategic thinking. This then acts as a driving force to extract hidden insights from further research investigation and data analytics.



    This is a leadership role and as such we would expect you to help set and implement the vision and strategy for operations. You will form part of the Global Operations team.


    In this role you will have overall responsibility for making Hall & Partners UK consumer operations as effective as possible; this includes both Consumer Qualitative and Quantitative operations. This covers the company best practices, processes and standards, managing suppliers and the project management team in terms of delivery, quality and cost effectiveness, and supporting new products, platforms and tools as they are developed.


    You will report to the Global Operations Director and work in close partnership with the other leaders of the UK consumer business as well as the Operations Director US.


    The role will give you broad exposure and visibility within the company and will require you to have ongoing contacts with all research and operations staff.


    The Role

    You will have overall responsibility for Hall & Partners UK consumer operations; managing our operational structure, systems, processes and operations team and seeking ways to drive through efficiencies and cost savings through the business.

    You will mentor the operation team to have a ‘can do’ and take responsibility attitude. You will also develop the team to be well positioned to deliver UK Consumers strategy.


    Currently, we see there being the following key parts to the role:

    1. Improving effectiveness and best practice of operations.
    2. Managing and developing supplier relationships.
    3. Being responsible for managing the H&P field offering.
    4. Improving the quality of our research processes and maintaining accreditation with statutory bodies (Global ISO).
    5. Supporting the Global operations teams for new product development, innovation and visualization.
    6. Overall management of the Operations team.
    7. Work very closely with the UK research teams to define and implement the changing role of the Operations team.
    8. Play a leading role in supporting the research teams to win big pitches.


    Specific areas of responsibility

    1. Improving effectiveness and best practice of operations


    Working with the teams to continuously review, systems and project management process.

    Implementing new platforms and processes to improve efficiency and effectiveness, which will include, data management systems, internal tools (such as costing, timesheets, workflow management, etc.) and other systems as agreed with the Global Operations Director

    Consulting for the research directors when pitching particularly for large accounts on the best way to run these operationally and ideas to improve our offering.

    1. Managing and developing supplier relationships


    Implement the standard for suppliers’ service level agreements and ensure that the team holds suppliers accountable to this. Be responsible for driving on-time delivery of research and reducing the number of errors in the current process.

    Working with suppliers and the research teams to ensure we get consistently better service.

    Working with suppliers to ensure we are getting optimal pricing and identify areas where discounts/global deals would be beneficial to Hall & Partners.

    1. Being responsible for managing the H&P field offering


    Managing the H&P qualitative field team; - checking that our costings are high quality and competitive, that the offer and approach is sound and market leading and that the team is structured well to support the H&P research team and external clients.

    Working with other Operations Directors (Health and Consumer) and the Global Head of Qualitative, ensure that Global Qual projects make the maximum and efficient use of internal teams.

    Contributing to the development and management of other potential H&P field services including communities.

    1. Improving the quality of our research processes and maintaining accreditation with statutory bodies (Global ISO).


    Leading the current UK ops teams to set up and implement the best practice initiative that is the current focus across all offices.

    Leading the accreditation and integration of ISO practices and systems into the business and making sure these are implemented and adhered to.

    Implementing continuous improvement to achieve world class levels of quality.

    Ensuring all areas of Personal Information are secure and adhere to the MRS Code of Conduct and GDPR

    1. Supporting the operations for new product development, innovation and visualization

    Managing the operations, suppliers and processes for new H&P products, tools and techniques. This includes new data and visualization tools and the integration of different research data for clients.

    Innovating within the sphere of company operations - maintaining competitiveness, seeking out new opportunities and suppliers. Keeping up to date with the latest operational developments, competitor offerings and seeking ways to be more efficient with technology and techniques.

    1. Overall management of the Operations team.


    Responsible for managing, mentoring and development of the Operations team (Project Directors, Managers and Coordinators) to both deliver on current requirements as well as strategic.

    Ensure the entire operations team works well together as part of the Global team to support the research teams.

    1. Work very closely with the research teams to define and implement the changing role of the Operations team


    The operations teams need to evolve to reflect the current needs and future strategy of the UK consumer research teams. You will be required to work in conjunction with the UK consumer partners to help define these changes and implement them.

    This will involve balancing workloads and priorities to deliver legacy projects while supporting the new way of working.

    1. Play a leading role in supporting the research teams to win big pitches.


    You will play a leading role when Hall & Partners pitch for new business, supporting the research teams to deliver the best possible client proposal in relation to operations.


    Key attributes


    Courageous. Proactive, gets involved and makes decisions when needed.


    Creative. Demonstrates a love of people and brands, steps outside the ordinary to surprise and delight clients and teams. A problem solver, thinks pragmatically to make the complex simple.


    Curious. Shows a hunger to learn, innovating and experimenting at work. Embraces new ideas and ways of working.


    Collaborative. Great at working within team environments and getting stuff done together. Actively participates in company initiatives.


    Knowledge of blended research methods and able to work across a variety of different business areas and projects.


    Shows a strong understanding of the evolving media and consumer landscape (e.g. digital channels), knowledgeable about how to use of various types of data to answer business questions.


    Strong management skills. Able to lead and prioritise to deliver outstanding quality on time and coach team members to do so.


    Able to travel occasionally as the job requires.


    Skills and Experience

    Extensive experience working in market research operations or project management functions, with at least 5 years in a leadership role.


    Ability to manage multiple projects at the same time. Excellent organization skills, attention to detail and project and time management.


    Confident, enthusiastic and highly motivated.


    Excellent communication skills – verbal and written. A communicator who has real gravitas and charisma with clients and people.


    Good presentation and negotiation skills.


    Solid understanding of research and analytics and how to apply them.


    A friendly, positive, professional attitude; able to work independently with strong leadership skills and across multiple teams.


    Commercially astute, able to create and manage budgets.


    Has a presence around the office; looks for ways to interact with other teams and departments within Hall & Partners


    What we offer you

    We’ve been told that our culture is unique, it’s a difficult thing to put into words but it’s all about being challenging yet treating each other with respect. We are naturally curious and we love to learn and discover new things.


    We nurture opinions and really respect people who have a point of view and aren’t afraid to share their thinking. We work as teams and responsibilities sit with everyone in that team, whatever their job title. A can-do attitude goes a long way in our business and we don't tolerate egos!


    We are passionate about helping our people to learn, stretch and grow. We want this to be a place where people feel challenged, as well as guided and supported.


    We have a Learn calendar packed with opportunities to attend interactive training sessions. From “OutsideIn” sessions with industry experts to “15 minutes of Fame” sessions with colleagues to share the amazing work we do, there are lots of ways to build your skills for the future.



    We want our people to feel rewarded for the great work they do. Here are some of the benefits we offer:


    Private healthcare

    Permanent health insurance

    Salary sacrifice pension scheme

    Group life insurance

    25 days holiday plus bank holidays

    Monthly financial planning clinic

    Additional weeks holiday after 4 years continued service

    Interest free season ticket loan

    A bottle of champagne and a £50 gift voucher for each birthday 

    Childcare vouchers

    Eye test & £50 contribution to lenses

    Cycle to work scheme

    Paid volunteer day


    We believe the best teams are the ones that have the most diverse range of talent. We celebrate difference and believe that everyone has unique strengths to contribute. We uncover the personal strengths of everyone who works for us, recognising that we’re stronger when we work together. We recognise the importance of a truly diverse workforce that reflects the world we live in, as we work together to close the ‘relationship gap’ between people and brands.


    We welcome applications from individuals regardless of age, gender, ethnicity, disability, sexuality, social background, religion and/or belief.


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